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Refund & Cancelations Policy

 

One-off Cleaning Services

The customer may cancel the scheduled cleaning job with 10 days notice prior to the agreed start time. The Customer will be entitled to a refund of any money paid in advance in this situation.

The Customer agrees to pay an amount equal to 25% of the quote if the customer cancels less than 10 days prior to the scheduled appointment as The Company will almost certainly have turned other work away by this time.

The Customer agrees to pay an amount equal to 25% of the quote in the event of a lock-out or our cleaners being turned away; no one to let them in; or  a problem with the Customer's keys. If keys are provided they must open the lock without any special efforts or skills.

If the Customer has paid up front then  The Customer will be entitled to a refund of money over and above the 25% as above.

 

Regular Cleaning Services

a) Customers paying by methods other than Simply Clean payment system

The Customer may cancel a cleaning visit by giving at least 48 hours advanced notice.

The Customer may cancel a cleaning visit via the internet via Professionals Online. The system will only permit you to cancel if there is sufficient notice.

The Customer agrees to pay the full price of the cleaning visit if the customer cancels less than 48 hours prior to the scheduled appointment.

The Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by: our cleaners being turned away; there being no one at home to let them in; a problem with The Customer's key [if keys are provided they must open the lock without any special efforts or skills].

The Customer has the right to terminate the service with one week's advanced notice during the first four weeks of cleaning only.

The Customer may terminate the whole service by giving 4 weeks advance notice if their cleaning is less frequent than daily e.g. weekly, fortnightly - the notice may be given verbally or in writing specifying the last cleaning date.

Customers receiving daily cleaning - including booking based cleaning which have the potentialy to require daily clenaing - require 12 weeks notice. The notice should be given in writing specifying the last cleaning date.

Outside of the period of the first four weeks of service, The Customer agrees to pay the full price of the cleaning visits remaining within the 4 week notice period, in the case of termination of the service giving less than four weeks advanced notice.

 

b) Customers paying by the Simply Clean payment system

The Simply Clean payment scheme incorporates a standing order payment method, a discounted rate and an agreed allowance for holiday/ skipped cleans.

The Customer may cancel a cleaning vist by giving at least 48 hours advanced notice. This will count as one of your holidays/ skipped cleans.

Cancellations received within 48 hours will not count towards the holiday/cancelation allowance but will be charged as a normal clean.

The Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by: our cleaners being turned away; there being no one at home to let them in; a problem with The Customer's key [if keys are provided they must open the lock without any special efforts or skills]. For Customers paying by the Simply Clean payment scheme this will be charged as a normal clean, not a cancellation.

The Customer has the right to terminate the service with one week's advanced notice during the first four weeks of cleaning only.

The Customer may terminate the whole service by giving 4 weeks advance notice if their cleaning is less frequent than daily e.g. weekly, fortnightly - the notice may be given verbally or in writing specifying the last cleaning date.

Customers receiving daily cleaning - including booking based cleaning which have the potentialy to require daily clenaing - require 12 weeks notice. The notice should be given in writing specifying the last cleaning date.

Outside of the period of the first four weeks of service, The Customer agrees to pay the full price of the cleaning visits remaining within the 4 week notice period, in the case of termination of the service giving less than four weeks advanced notice. For customers who receive a variable number of visits the money due will be 4 x the mean weekly charge calculated over the previous 12 weeks.

On the termination of a Simply Clean agreement the remaining balance will be calculated by subtracting the value of the cleans undertaken within the agreement period, from the sum of the standing order payments received. The balance may be in favour of The Customer in which case the balance will be refunded to The Customer by The Professionals. The balance may be in fabour of The Professionals in which case a final invoice will be presented to The Customer to conclude the agreement. The agreement will not be terminated until the final balance has been transfered.

 

Refunds

In exceptional circumstances a refund might be offered at the discretion of the company's management.

If you have any questions/comments about our refund and cancellations policy please Contact Us.

 

 

Refund & Cancelations Policy

 

One-off Cleaning Services

The customer may cancel the scheduled cleaning job with 10 days notice prior to the agreed start time. The Customer will be entitled to a refund of any money paid in advance in this situation.

The Customer agrees to pay an amount equal to 25% of the quote if the customer cancels less than 10 days prior to the scheduled appointment as The Company will almost certainly have turned other work away by this time.

The Customer agrees to pay an amount equal to 25% of the quote in the event of a lock-out or our cleaners being turned away; no one to let them in; or  a problem with the Customer's keys. If keys are provided they must open the lock without any special efforts or skills.

If the Customer has paid up front then  The Customer will be entitled to a refund of money over and above the 25% as above.

 

Regular Cleaning Services

a) Customers paying by methods other than Simply Clean payment system

The Customer may cancel a cleaning visit by giving at least 48 hours advanced notice.

The Customer may cancel a cleaning visit via the internet via Professionals Online. The system will only permit you to cancel if there is sufficient notice.

The Customer agrees to pay the full price of the cleaning visit if the customer cancels less than 48 hours prior to the scheduled appointment.

The Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by: our cleaners being turned away; there being no one at home to let them in; a problem with The Customer's key [if keys are provided they must open the lock without any special efforts or skills].

The Customer has the right to terminate the service with one week's advanced notice during the first four weeks of cleaning only.

The Customer may terminate the whole service by giving 4 weeks advance notice if their cleaning is less frequent than daily e.g. weekly, fortnightly - the notice may be given verbally or in writing specifying the last cleaning date.

Customers receiving daily cleaning - including booking based cleaning which have the potentialy to require daily clenaing - require 12 weeks notice. The notice should be given in writing specifying the last cleaning date.

Outside of the period of the first four weeks of service, The Customer agrees to pay the full price of the cleaning visits remaining within the 4 week notice period, in the case of termination of the service giving less than four weeks advanced notice.

 

b) Customers paying by the Simply Clean payment system

The Simply Clean payment scheme incorporates a standing order payment method, a discounted rate and an agreed allowance for holiday/ skipped cleans.

The Customer may cancel a cleaning vist by giving at least 48 hours advanced notice. This will count as one of your holidays/ skipped cleans.

Cancellations received within 48 hours will not count towards the holiday/cancelation allowance but will be charged as a normal clean.

The Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by: our cleaners being turned away; there being no one at home to let them in; a problem with The Customer's key [if keys are provided they must open the lock without any special efforts or skills]. For Customers paying by the Simply Clean payment scheme this will be charged as a normal clean, not a cancellation.

The Customer has the right to terminate the service with one week's advanced notice during the first four weeks of cleaning only.

The Customer may terminate the whole service by giving 4 weeks advance notice if their cleaning is less frequent than daily e.g. weekly, fortnightly - the notice may be given verbally or in writing specifying the last cleaning date.

Customers receiving daily cleaning - including booking based cleaning which have the potentialy to require daily clenaing - require 12 weeks notice. The notice should be given in writing specifying the last cleaning date.

Outside of the period of the first four weeks of service, The Customer agrees to pay the full price of the cleaning visits remaining within the 4 week notice period, in the case of termination of the service giving less than four weeks advanced notice. For customers who receive a variable number of visits the money due will be 4 x the mean weekly charge calculated over the previous 12 weeks.

On the termination of a Simply Clean agreement the remaining balance will be calculated by subtracting the value of the cleans undertaken within the agreement period, from the sum of the standing order payments received. The balance may be in favour of The Customer in which case the balance will be refunded to The Customer by The Professionals. The balance may be in fabour of The Professionals in which case a final invoice will be presented to The Customer to conclude the agreement. The agreement will not be terminated until the final balance has been transfered.

 

Refunds

In exceptional circumstances a refund might be offered at the discretion of the company's management.

If you have any questions/comments about our refund and cancellations policy please Contact Us.

 

 

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